Teddy's hospital : repair service

Teddy's HOSPITAL

Because children are making life difficult not only to parents !

Why automatically buying a new blanket or a new toy when it can be repaired ?

As parents, you know,

"the" teddy is not just any teddy !

And you certainly know the crisis and the crying when his/her loved-teddy is damaged, disembowelled, eviscerated

or when it has been forgotten at daycare, in the car, or worse, lost on a walk ...

(but hey, for these things there is not much I can do)

So to help you pass through this terrible moment,

Marraine offers a teddy repair service fast and efficient,

to soothe crises and bring a smile to your minis in no time

* whenever it's possible of course, I am certainly a bit of a magician but I do not have my official magic diploma *

And for you parents, grandparents, aunts/uncles,

it is sometimes possible to give a good boost to your dear childhood stuffed animals

(repairs, grooming, stuffing or organ replacement.. almost anything is possible)

How does it work ?

The Teddy's hospital is a custom repair service for stuffed animals, blankets, comforters and other textile toys.

Please have a look at the terms of service below for more information..

-

- no deposit of toy directly at the workshop without having completed the "declaration of care" at first -

please get in touch via the form below by providing as much information as possible

upon receipt of the "declaration of care", the nurse will contact you for further information and will explain

the procedure for sending necessary pictures* for a complete assessment of the patient

* detailed photos of the teddy to be repaired, ideally with details of its injuries in close-up photos

Once the patient's file will be reviewed, the nurse will draw up a preliminary quotation and will assess the duration of care required

* please note that depending on the traffic at the Hospital , sending the quote could take a few days..

- the quote will mention the Hospital's upcoming availability -

you will be prompted to choose the date of the intervention from the choices offered

Upon acceptance of the preliminary quote, a 30% deposit will be requested in order to reserve a time slot at the hospital

The deposit is of course refundable in the appointment is finally cancelled

* $5 fee will be charge in case of cancellation on the same day

Admission at the Teddy's hospital can only be done once the quote has been accepted and the deposit paid

(except for RIP emergencies in which case the deposit can be paid on site when the toy will be dropped off

[postal delivery or drop-off on site ]

- either drop off the item to be repaired at the workshop located on the south shore of Montreal at the following address:

Atelier Marraine MTL - 2, 1645 Bellevue street, Longueuil (Greenfield Park) J4V 3R3 - CANADA

and come back once the repair is done

- either send by post to the address mentioned above (in which case the shipping and return costs are your responsibility)

** please make sure that the shipping duration fits with the date of the appointment **

In case of delay, the nurse will have to move the appointment according to the new availability of the Hospital and the staff

The duration of treatment depends on the type of repair

(usually 3 to 4 working days - 5 to 8 days max depending on the type of "surgery" to be performed)

* depending of course on the traffic and availability of the Hospital as well as the receipt of replacement parts if necessary.

→ EMERGENCY SERVICE 🚨
In case of a “major” emergency requiring same-day admission for “top-chrono” repair

it is possible to request an RIP: repair in immediate priority !
→ the final invoice will then be increased by 20% for a maximum priority intervention in less than 48 hours!
* please note that RIP repair is sometimes incompatible depending on the patient's case and the availability of the Hospital

* this type of emergency repair only applies to "minor" injuries not involving "major surgery"

You will be notified by email as soon as the patient will be ready to leave the Hospital

* in case of return shipment, the patient will be handed over to the carrier once the final invoice will be paid

Teddy 2.0 will now be ready for new adventures..

* carefully follow the nurse's instructions when leaving the hospital

→ repairs & care made at the Teddy's hospital are guaranteed for a period of 6 months
(under normal use)

Marraine Help !!

Mini me is inconsolable,
Miss or Mr Doudou will not survive the next few hours..

Don't panic, I've already thought about it !

in case of a “major” emergency requiring a same-day admission for “top-chrono” repair,

it is possible to request an RIP : repair in immediate priority!

🚨 RIP EMERGENCY SERVICE 🚨

REPAIR in IMMEDIATE PRIORITY

For 20% upcharge of the total amount of fees,

the intervention becomes the highest priority for an intervention in less than 48 hours!

- see terms and conditions for more details -

join the loyalty program

you can earn 150 points if you have a teddy repaired at our hospital

become a member

Teddy's HOSPITAL

How does it work ?

Marraine Help !!

Mini me is inconsolable,
Miss or Mr Doudou will not survive the next few hours..

declaration of care
(contact for admission to hospital)

would you like to see all the toys repaired SO FAR ?

you can earn 150 points if you have a teddy repaired at our hospital

registration for the loyalty program is totally free and without any obligation

handmade
in Montreal

secure payment by
credit card / paypal

Quebec company

pickup
available at workshop

international delivery

100% ecological
& compostable packaging

Teddy's HOSPITAL

How does it work ?

Marraine Help !!

Mini me is inconsolable, Miss or Mr Doudou will not survive the next few hours..

declaration of care (contact for admission to hospital)

would you like to see all the toys repaired SO FAR ?

you can earn 150 points if you have a teddy repaired at our hospital

registration for the loyalty program is totally free and without any obligation

handmade in Montreal

secure payment by credit card / paypal

Quebec company

pickup available at workshop

international delivery

100% ecological & compostable packaging

Mini me is inconsolable,
Miss or Mr Doudou will not survive the next few hours..

declaration of care
(contact for admission to hospital)

handmade
in Montreal

secure payment by
credit card / paypal

pickup
available at workshop

100% ecological
& compostable packaging