top of page

EXCHANGES & RETURNS

​

You have 15 days from the date you receive your order to request an exchange or a refund, only on items that are not hygiene products. Please contact directly by email at marrainemtl@gmail.com specifying the reason for the return/exchange in order to register your request.

All products must be returned in their original condition, unworn, unwashed and in their original packaging, to the following address:

​

Marraine MTL

2-1645 rue Bellevue

Longueuil (Greenfield Park), J4V 3R3

CANADA

​

Shipping costs are the responsibility of the customer and cannot be refunded by Marraine MTL, unless the product presents a manufacturing defect.

​

Gift cards and custom made orders are neither exchangeable nor refundable.

All repairs made at the teddy's hospital are guaranteed for a period of 6 months (according to the use for which the item is normally intended).

​

Marraine always wishes your happiness above all.

However, if a major problem is noted, please contact us by phone, email or via the * contact * page.

 

Thank you !     

​

logo Marraine MTL
handmade icon Marraine MTL
handmade
in Montreal
secure payment icon Marraine MTL
secure payment by
credit card / paypal
icon of Quebec company Marraine MTL
Quebec company
icône ramassage de commandes à l'atelier
pickup
available at workshop
delivery truck icon Marraine MTL
international delivery
free in canada over $100
100% ecological
& compostable packaging
ecological and compostable packaging icon Marraine MTL
mail icon Marraine MTL with an envelope
  • Facebook
  • Instagram
phone icon Marraine MTL

Marraine MTL © 2023 | Montréal, QC

bottom of page