EXCHANGES & RETURNS
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You have 15 days from the date you receive your order to request an exchange or a refund, only on items that are not hygiene products. Please contact directly by email at marrainemtl@gmail.com specifying the reason for the return/exchange in order to register your request.
All products must be returned in their original condition, unworn, unwashed and in their original packaging, to the following address:
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Marraine MTL
2-1645 rue Bellevue
Longueuil (Greenfield Park), J4V 3R3
CANADA
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Shipping costs are the responsibility of the customer and cannot be refunded by Marraine MTL, unless the product presents a manufacturing defect.
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Gift cards and custom made orders are neither exchangeable nor refundable.
All repairs made at the teddy's hospital are guaranteed for a period of 6 months (according to the use for which the item is normally intended).
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Marraine always wishes your happiness above all.
However, if a major problem is noted, please contact us by phone, email or via the * contact * page.
Thank you !
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