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You have 15 days from the date you receive your order to request an exchange or a refund, only on items that are not hygiene products. Please contact directly by email at specifying the reason for the return/exchange in order to register your request.

All products must be returned in their original condition, unworn, unwashed and in their original packaging, to the following address:

Marraine MTL

2-1645 rue Bellevue

Longueuil (Greenfield Park), J4V 3R3


Shipping costs are the responsibility of the customer and cannot be refunded by Marraine MTL, unless the product presents a manufacturing defect.

Gift cards and custom made orders are neither exchangeable nor refundable.

All repairs made at the teddy's hospital are guaranteed for a period of 6 months (according to the use for which the item is normally intended).

Marraine always wishes your happiness above all.

However, if a major problem is noted, please contact us by phone, email or via the * contact * page.


Thank you !     

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